Who we are
Five Star Trucking is a demolition, land clearing and hauling company based in San Antonio, Texas, owned and operated by Lee Reyes. It operates as a service-area business.
This policy explains what information Five Star Trucking collects from people who contact the business, why it is collected, and how it is handled.
What we collect
When you contact Five Star Trucking, the information collected is whatever you provide, which typically includes:
- Your name
- Your phone number
- Your email address
- The address or location of the property where work is needed
- Details about the project you are asking about
Where it comes from
This information comes from the contact form on this website, from phone calls and text messages, and from email.
How we use it
The information is used to respond to your inquiry, schedule and perform an estimate, quote and carry out work, and follow up about a project. It is not used for anything unrelated to providing the services you contacted us about.
Phone calls and text messages
Five Star Trucking uses a business phone line that runs through a customer relationship management system. Calls placed to and from that line may be recorded, and text messages sent to and from it are logged and stored within that system, along with your contact details and a history of your communication.
This is how the business keeps track of jobs and conversations. If you would prefer that a call not be recorded, say so at the start of the call.
Where your information is stored
Inquiries and contact details are stored in the customer relationship management system used to run the business, and in the email account used for business correspondence. Access is limited to Five Star Trucking and the marketing agency that maintains the system on its behalf.
When you send the estimate form, your submission is emailed to Five Star Trucking through an email delivery service. If you give an email address, a copy of what you sent is emailed to you as well.
Advertising
Five Star Trucking advertises online, including through Google Ads and Meta (Facebook and Instagram). Some visitors reach this website by clicking one of those ads.
Cookies and advertising tags
This website may load measurement and advertising tags that set cookies or similar identifiers in your browser: Google Tag Manager and Google Ads (conversion measurement), Meta Pixel (conversion measurement), Microsoft Clarity (anonymised session analytics) and WhatConverts (call and form tracking, including showing a tracking phone number so the business knows which ad brought you here).
These tags record which pages were visited and whether an estimate request was sent. They are used to measure and improve advertising, not to identify you personally. You can limit them through your browser's cookie settings and the ad settings of Google and Meta.
Sharing your information
Five Star Trucking does not sell your information. It is shared only with the service providers used to operate the business, such as the customer relationship management platform, the email provider, the website host, the payment processor used for card transactions, and the marketing agency that manages the website and advertising, and only to the extent needed to provide the service you asked for.
Your choices
You can ask what information is held about you, ask that it be corrected, or ask that it be deleted. You can also ask to stop receiving calls, texts or emails at any time. Call (830) 410-7554 with the request.
Changes to this policy
This policy may be updated. The version posted on this page is the current one.
Contact
Questions about this policy can go to (830) 410-7554.